General Terms
- We recommend our customers to have a travel insurance with cancellation insurance for the duration of the trip. Cahkal Hotel is not obligated to refund booking fees on the basis of a medical certificate or equivalent.
- Cancellations must be made always in writing by email to info@cahkalhotel.fi.
- We reserve the right to change or cancel activities due to weather conditions or to ensure the safety of the customer.
- Cahkal Hotel has the right to cancel the reservation due to force majeure i.e.. if the hotel is unable to provide the services as agreed for example due to a natural disaster, a state of war, water damage, a fire or a strike which makes it impossible to provide the services. In this case, the customer will be refunded the paid part of the reservation
General booking & cancellation terms for individual guests
Booking & payment
- All bookings with bed & breakfast or half board / full board basis will be charged 30 days prior to arrival or at the time of the online booking.
- All Cahkal packages are charged upon arrival.
Cancellation & changes
- All accommodation bookings can be cancelled or changed free of charge 7 days prior to arrival
- If cancellation is made less than 7 days prior to arrival, 100 % of the value of the booking will be charged. No refund is done for the guest.
- All Cahkal package bookings can be cancelled or changed free of charge 30 days prior to arrival
- If cancellation is made less than 30 days prior to arrival, 100 % of the value of the booking will be charged. No refund is done for the guest.
- If the booking is changed to a higher price category or upgraded to another room category, the difference will be charged from the guest.
Please note that we reserve the right to apply different type of booking & cancellation terms when booking for a group above 10 people or when making a booking for festive season between 20th of December and 02nd of January.
